TECSPLUS

End User Support

Struggling with end user support or IT asset management? Managing hundreds or thousands of endpoint devices can be the most time-consuming task facing any IT organization. Increasing numbers and types of mobile devices, regulatory concerns, and new apps — not to mention the inevitable network and desktop/laptop breakdowns — can strain personnel and divert attention from mission-critical work.

At TecsPlus, our skilled and scalable resources are built to handle every aspect of end user support and IT asset lifecycle management. Our approach includes root cause analysis for common issues and continuous improvement strategies to optimize device performance over time. With more than three decades of experience behind us, we understand how important device/network uptime and smooth upgrades are to any enterprise.

If you’re looking for IT device management, skilled and scalable resources from TecsPlus are built to handle every aspect of client equipment maintenance. Our approach includes root cause analysis for common issues and continuous improvement strategies to optimize device performance over time. With more than two decades of experience behind us, we understand how important device/network uptime and smooth upgrades are to any enterprise.

Let us show you how our client computing and IT asset management solutions can maximize productivity and extend the useful life of your devices.

On-site and Off-site Services

FIELD MANAGEMENT

We cover and support IT asset tracking for all endpoint devices including desktops, laptops, printers, servers and network hardware—in addition to a variety of mobile devices including on-site and dispatched IT technician support.

REPAIR SERVICES

We provide equipment repair in addition to our management services. Whether onsite or at our depot, we repair or facilitate the repair of your devices regardless of their OEM warranty status for a hassle-free process to help improve your IT asset lifecycle management.

INSTALL, MOVE, ADD AND CHANGE SERVICES

Our depot personnel can perform any aspect of IMAC from installing new software and devices to moving and reinstalling devices currently in use. We also offer orientation training to ensure all end users are fully educated on their updated device environment.

IMAGE MANAGEMENT

Images are a critical component of complete IT asset monitoring. We offer complete imaging services, from hardware planning to certifications and management—on-site or remote management options available. We can also manage recovery media as part of our comprehensive solution.

TecsPlus Successfully Re-Images 2,000 Devices for Retail Chain

Following a security change that adversely affected all Microsoft Windows systems, workstations were not able to properly communicate with back-end systems. Additionally, if they were rebooted, there was a high risk of system failure and/or data loss. So this leading farm and home retailer reached out to TecsPlus for help based on our proven endpoint computing and IT asset tracking expertise.

Need short-term IT help? We can do that too.

From software rollouts to device inventory, IT efficiency affects the success of your entire company. When it comes to your short-term IT projects, TecsPlus brings our expertise and best practices to the table—delivering quick turnaround, consistency and quality for every IT need.