IT Service Desk

From self-service support to a staffed IT Service Desk, the right IT solution solves user problems quickly and effectively. But if your enterprise IT is inefficient, your users’ incidents remain unsolved as they become frustrated and less productive. Unfortunately, even the most robust in-house IT department would find it hard to take the time to research and resolve every problem right away. That’s where we come in.

TecsPlus Service Desk Management includes a team of experts permanently assigned to your account so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT Service Desk solutions for your business.

Service desk initiatives are never easy. Let us help to improve your organization’s productivity, service levels, and cost efficiency.


Nearly all of our IT Service Desk end users gave us a positive rating in our ability to provide timely resolutions to their problems.

High-Quality IT Service Desk Services are Key to End User Productivity

Global footprint

In addition to our main U.S. locations, we have Tier I-III Service Desk Centers in multiple countries to answer your questions 24/7. And with multilingual agents fluent in seven languages, we ensure flexible and clear communication with global users.

Scalable Support

Supported by a Cisco Unified Communication network, our systems are designed to track user requests continually, allowing us to analyze efficiency and scale our solution to fit your fluctuating business needs.

Performance Measurement

We believe in data-driven continuous improvement. From speed-to-answer and abandon rates, to first contact resolution and customer satisfaction, we measure our performance and how we can continue refining to keep users well-supported.

The ITIL Framework Makes Incident Management Easier

The ITIL process can ramp up your IT Service Desk’s incident management, problem management, and more. The TecsPlus Service Desk, which thrives on the ITIL methodology, knows that quality IT support is more than taking a ticket and passing the issue to the next level. Our Service Desk agents focus on quick resolution at first contact, allowing end users to get back to their tasks faster and saving the company time and money.